Lack Of Top Management Support Research Articles

Successful Implementation of Disruptive Innovation by New Entrants: Modeling the Challenges Using Interpretive Structural Modelling

Successful implementation of disruptive innovation involves numerous challenges, especially for new entrants. This study tries to identify and analyze a set of critical challenges that might plague a new entrant to successfully implement disruptive innovation. Multicriteria decision-making (MCDM) technique of Interpretive Structural Modeling (ISM) was used to analyze the identified challenges, as well as to derive their interrelationship. The study was conducted in the context of the Indian manufacturing sector. The findings revealed that the lack of financial resources, lack of non-financial resources, and lack of top management support emerged as the three key challenges impeding disruptive innovation for manufacturing organizations in India. The motivation–opportunity–ability (MOA) model served as the basic theoretical underpinning for the study. The findings of the study are expected to help managers and policymakers to understand possible challenges associated with the implementation of disruptive innovation, and to develop counter strategies accordingly.

Challenges facing local government authorities in the use of electronic record keeping for human resource management

This study determines the challenges faced by Local Government Authorities in the use of e-record keeping for Human Resource Management (HRM). The study was conducted at Morogoro Municipal Council (MMC) as among the Local Government Authorities (LGAs) which continue to use paper-based record keeping in Tanzania. A case study design was employed to ensure an in-depth understanding of the phenomenon. A questionnaire and interviews were used in collecting data from 107 respondents. Data from the questionnaire were analysed descriptively through the Statistical Package for Social Sciences (SPSS) whereby means and standard deviatons were calculated. On the other hand, data from interviews were analysed through content analysis. The study was guided by two models, which are Kurt Lewin’s Change Management Model, as the guiding model, and ADKAR Change Management Model, as the supporting model. The study revealed lack of reliable internet service, lack of top management support, inadequate IT experts, staff resistance, and inadequate funds as the main challenges facing MMC in the use of electronic record (e-record) keeping for HRM. This implies that, in some cases, the government formulates good policies without ensuring a conducive environment for their implementation. In the light of the revealed challenges, the study recommends that LGAs especially MMC should take initiatives to develop and implement a comprehensive e-governance programme that, among other things, will address the revealed challenges. In addition, the government should creation environments that support implementation of its policies particularly those related to ICT and e-governance.  

Barriers to Knowledge Sharing: A Case Study of Construction Companies in Surabaya

Knowledge-sharing (KS) barriers prevent organizations from capitalizing on their skills and knowledge assets. This research aimed to investigate the main barriers to knowledge-sharing and identify the commonly used practice of the knowledgesharing process in the construction company in Surabaya. Data was collected by sending questionnaires to the top management of large contractors (Qualification B) in Surabaya. Fifty-four questionnaires were collected and considered eligible for analysis. The Relative Importance Index (RII) method was used in this research. The results showed that internet/social media, e-mail, and face-to-face interaction are commonly used for knowledge-sharing. The results also showed that the top barrier to knowledge sharing was the lack of top management support and participation. Meanwhile, the top personal barrier was difficulties in generalizing knowledge from one project to another project. This study helped to understand the main barriers to the knowledge-sharing process in construction companies and provided some practical guidance for companies to deal with these barriers. Moreover, this study helped top management to provide strategies to alleviate the barriers to knowledgesharing within their organization in order to achieve the success of construction projects.
 Keywords: knowledge-sharing barriers, construction industry, knowledge-sharing practices

Determining the Critical Failure Factors for Industry 4.0: An Exploratory Sequential Mixed Method Study

Critical failure factors (CFFs) are the key factors where “things must go wrong” for the I4.0 implementation to be a failure or that do not meet the intended objectives. CFFs provide a set of indicators or identifiable conditions so that problems can be identified and addressed before they fail. This article uses an exploratory sequential mixed method design to investigate the CFFs for I4.0. In the first explorative qualitative phase, 26 senior managers participated through a purposive sampling frame. The article finds ten CFFs: lack of I4.0 strategy, absence of well-designed smart product/service systems, lack of digital supply chains, leadership is not supportive for I4.0, poor human resource management for I4.0, absence of I4.0 technology transformation management plan, I4.0 is not implemented totally, lack of top management support for I4.0, poor change management strategies in place, and inadequate consideration of sustainability in I4.0 initiative. In the second quantitative phase, 156 senior managers participated in an online survey. Exploratory factor analysis (EFA), confirmatory factor analysis, and ranking of CFFs were carried out. The findings on CFFs will help the practitioners and organizations to identify, monitor, and control these factors while implementing I4.0. Moreover, a good understanding of the failure factors will help organizations to avoid the failure in the implementation of I4.0.

Unlocking the potential: empirical analysis of enablers, barriers, benefits and technologies for integrating Industry 4.0 and Lean Six Sigma in manufacturing organisations

PurposeThe integration of Lean Six Sigma (LSS) and Industry 4.0 (I4.0) is in the nascent stage and promises to achieve new optimums in operational excellence. This study aims to empirically examine the enablers, barriers, benefits and application of I4.0 technologies in LSS and I4.0 integration.Design/methodology/approachA pilot survey was chosen as an appropriate methodology, as LSS and I4.0 integration is still budding. The survey targeted senior quality management professionals, quality managers, team leaders, LSS Black Belts and operations managers to collect the relevant research data. The questionnaire was sent to 200 respondents and received 53 valid responses.FindingsThis study reveals that “top management support” is an essential enabler for LSS and I4.0 integration. The most significant barrier was “poor understanding of data analysis” and “lack of top management support”. The findings further illustrated that LSS and I4.0 integration resulted in greater efficiency, lower operational costs, improved productivity, improved customer satisfaction and improved quality. Regarding I4.0 technology integration at different phases of LSS, the authors noticed that big data analytics and artificial intelligence (AI) are the most prominent technologies used in all phases of LSS implementation.Research limitations/implicationsOne of the limitations of this study is the sample size. LSS and I4.0 are emerging concepts; hence, obtaining a larger sample size is difficult. In addition, the study used non-parametric tests to analyse the data. Therefore, future studies should be conducted with large sample sizes across different continents and countries to understand differences in the key findings.Practical implicationsThe outcomes of this study can be useful for organisational managers to understand the enablers and barriers before integrating LSS and I4.0 for adoption in their organisations. Secondly, it helps to convince top management and human resource personnel by providing a list of benefits of LSS and I4.0 integration. Finally, it can help decision-makers understand which I4.0 technologies can be used in different stages of LSS methodology.Originality/valueLSS and I4.0 integration was studied at a conceptual level. This is the first empirical study targeted toward understanding the LSS and I4.0 integration. In addition, this study investigates the application of widely used I4.0 technologies in different phases of LSS.

Development of a technological innovation and social entrepreneurship training program to generate services in a Mexican public entity

Technology is driving innovation in social entrepreneurship, where access to information, education, mobile connectivity, artificial intelligence (AI), and cryptocurrencies have made it possible to modify the social impact. Our research focuses on the formation, integration, and execution of ideal training programs that contribute to positive results in economic axes defined in terms of Technological Innovation, Social Entrepreneurship, Innovative Solutions for Social Challenges, efficiency, scalability, and financial sustainability. This research needs to solve the problem of developing a training program in technological innovation and social entrepreneurship because currently, these programs face several problems partially solved in the literature; these problems are mostly: lack of alignment with organizational objectives, lack of relevance and applicability, deficiencies in program design, lack of top management support, and inadequate performance evaluation. Technological innovation and social entrepreneurship in vocational training are implemented as processes that introduce new technologies, methodologies, and approaches to improve the learning and performance of an organization's workers. In this research, measures and metrics were implemented that allowed various aspects to evaluate and improve the performance of the training program, metrics were implemented that made it possible to assess multiple aspects and enhance the performance of the training programs. Our research axes show that quantitative feedback surveys established our performance indicators were conducted to evaluate the relevance and applicability of the program. Due to their characteristics, the results obtained in this research allows to solve this problem and empower the participating people and organizations to create social and environmental impact; they also allowed to increase productivity and define more efficient processes. For this reason, this research work identified the factors that intervene in using training programs within a public entity by collecting qualitative and quantitative data

Barriers to sustainable and circular product design – A theoretical and empirical prioritisation in the European automotive industry

Despite the increasing availability of tools and methods for sustainable and circular product design (DfS), their uptake in practice is slow. This is also true in the automotive industry, where DfS is an important measure for addressing the industry's negative environmental and social impacts. To facilitate DfS implementation, this paper uses an analytic hierarchy process (AHP) and offers, for the first time, a classification and prioritisation of the barriers that need to be overcome when implementing DfS into vehicle development processes. Based on a systematic literature review and on an expert workshop, the top 15 DfS barrier factors were derived and divided equally into five groups, following a multi-level structure. These factors and groups formed the input for a survey-based analytic hierarchy process with 38 European industry experts. The results show that strategic issues are the most important barriers, followed by the group of operational, personal, external, and tool-related barriers. Among the 15 barrier factors identified, the top five were (1) an unclear link to profitability, (2) lack of top management support, (3) difficulties in handling trade-offs, (4) high operational costs, and (5) a lack of integration of DfS into corporate strategy. The results indicate that while external constraints already exert pressure on automotive companies, they still face particular challenges when attempting to integrate sustainability into corporate strategies and in transferring such strategies to DfS activities at the operational level. The study results may be used to inform managerial policy and further research.

Challenges of Implementing Enterprise Resource Planning and The Role of Knowledge Management

Using the National Youth Development Agency (NYDA) as a case study, this paper considers the challenges of implementing enterprise resource planning (ERP). Data was collected from management and employees using both qualitative and quantitative research techniques. The study established challenges beyond the technical issues, these included: misalignment of the system to the organisation processes, product quality and unavailability of the system’s helpdesk, lack of top management support, and lack of pilot testing, insufficient end-user training, resistance to change management, lack of processes integration, poor  technology planning and security and risk matters. Furthermore, the management process that resonates on knowledge transfer, knowledge management, and change management poses a complex challenge in the implementation of ERP. The study  recommends the alignment of the user environment, effective change management, and knowledge strategies that are essential to drive ERP. It is also recommended to close the gap between what ERP offers and what end users want and can do.

Blockchain adoption challenges in the healthcare sector: a waste management perspective

AbstractThe proposed study aims to identify the major challenges for blockchain adoption to manage reverse logistics activities of recyclable hospital waste in the Indian healthcare sector, in the COVID era. Fifteen challenges are identified through literature review and experts’ views and are prioritized and analyzed for cause-and-effect relationships using a hybrid approach combining Best–Worst Method (BWM) and Decision-Making Trial and Evaluation Laboratory (DEMATEL). A sensitivity analysis is performed to evaluate the results’ robustness. The results reveal that the Technological and Regulatory challenges category plays the most influential role consisting of Lack of Government Support and Policies, Lack of Strategic Planning, Lack of Knowledge and Qualified Expertise, Lack of Standards and Regulations, High Cost Involved, and Lack of Top Management Support are the most significant challenges affecting blockchain adoption. This study can support healthcare stakeholders, policymakers, government, and researchers in planning the strategic removal of the challenges to blockchain adoption in the Indian healthcare sector. The identification of the mutual interaction among the challenges will help healthcare decision makers address strategic questions of waste management from a holistic point of view. Since the work is achieved in the Indian healthcare context, generalization of the results must be carefully considered. The present study contributes significantly to discussing blockchain’s potential in healthcare waste management. The study’s findings can aid decision making process of managers, policymakers, and benefit researchers in this field.

A hermeneutic review of records management practices in Malawi: a developing country context

PurposeThis study aims to review and understand the state of records management practices in Malawi, focusing on both public and private sector organisations.Design/methodology/approachThe hermeneutic framework underpinned a qualitative review of the study phenomenon. The inclusion and exclusion criterion for the literature was guided by the Preferred Reporting Items for Systematic Reviews and Meta-Analysis methodology. Fifteen documents met the eligibility criteria and informed the study findings. The literature comprised of journal articles, dissertations at both master and doctoral levels, and conference papers.FindingsThe study found that records are created, captured and maintained both in print and electronic formats. It also confirmed that different types of organisations (public, private, academia and civil society) recognise the need for proper records management practices. However, effective and efficient records management is besieged by numerous obstacles, including lack of funding, absence of records management policy, standards and procedures at both institutional and national levels, poor records classification systems and a lack of top management support. Most importantly, the review shows that the majority of studies in Malawi have focused on academia, with little attention to other equally fundamental areas such as agriculture, trade, tourism, transport and energy. Thus, this situation calls for more empirical studies of records management practices in those sectors.Originality/valueTo the best of the authors’ knowledge, this is the first kind of review to be done at a national level, so the findings provide significant insights for policymakers and research practitioners on records management research trends to date in Malawi.

Analysis of the challenges for blockchain technology adoption in the Indian health-care sector

PurposeThis paper aims to discover and analyze the challenges hampering blockchain technology’s (BT’s) implementation in the Indian health-care sector. A total of 18 challenges have been prioritized and modeled based on an extensive literature search and professional views.Design/methodology/approachAn integrated multi-criteria decision-making approach has been used in two phases. Best worst method (BWM) is used in the first phase to prioritize the challenges with sensitivity analysis to validate the findings and eliminate a few challenges. In the second phase, interpretive structural modeling is applied to the remaining 15 challenges to obtain relative relationships among them with cross-impact matrix multiplication applied to classification analysis for their categorization.FindingsThe study’s results reveal that limited knowledge and expertise, cost and risk involved, technical issues, lack of clear regulations, resistance to change and lack of top management support are the top-ranked or high-intensity challenges according to the BWM. Interpretive structural modelling findings suggest that the lack of government initiatives has been driving other challenges with the highest driving power.Research limitations/implicationsThis work has been conducted in the Indian context, so careful generalization of the results is needed.Practical implicationsThis work will give health-care stakeholders a better perspective regarding blockchain’s adoption. It will help health-care stakeholders, service providers, researchers and policymakers get a glimpse of the strategies for eradicating mentioned challenges. The analysis will help reduce the challenges’ impact on blockchain’s adoption in the Indian health-care sector.Originality/valueThe adoption of BT is a novel concept, especially in developing countries such as India. This is one of the few works addressing the challenges to BT adoption in the Indian health-care sector.

Perceived Barriers to Business-to-Government (B2G) E-Commerce Adoption

There are several studies that assess the influence of factors on citizens' intention to adopt e-government services in various contexts. However, there is a lack of research that examines the perceived barriers to B2G e-commerce adoption and develops an understanding of cause and effect group variables among them. This research is the first of its kind to extensively review the relevant literature in e-commerce adoption and assess the selected key factors which are equally relevant in the B2G e-commerce adoption. The authors apply a unique multi-criteria decision-making technique called DEMATEL to understand the nature of the barriers and collect data from eight experts having experience in B2G procurement in the public sector and government organizations. The data findings revealed that out of nine selected variables, five (i.e., lack of IT infrastructure [B1], lack of expertise and technical skills [B2], high cost of technology [B3], perceived information security risk [B5], and lack of awareness of government issues and legal policies [B6]) belonged to the ‘cause group' whereas the remaining four (i.e., organisational resistance to change [B4], lack of top management support [B7], low perceived operational benefits [B8], and unwillingness to adopt B2G e-commerce services [B9]) were found to be part of ‘effect group'. The theoretical and practical implications of the current study may enhance the understanding of B2G e-commerce adoption.

Auditing during a pandemic – can continuous controls monitoring (CCM) address challenges facing internal audit departments?

PurposeDuring a pandemic, with businesses implementing social distancing protocols and work-from-home strategies, the use of continuous controls monitoring (CCM) may add value to the internal audit function. This study aims to examine the use of CCM technologies and the impact on the internal audit function during a pandemic.Design/methodology/approachThis study adopted a case study approach for this study because it focuses on questions of “how” and “what.” Case studies provided an opportunity for an in-depth analysis of the phenomena being investigated. Semi-structured interviews were used to collect data. This study did not use sampling. Instead, multiple case studies were used for data collection.FindingsBased on the findings, this study makes several contributions to the literature, for example, in health-care evidence suggests the pandemic has caused internal audit to focus on risk areas. Other industries, such as retail, have invested in CCM. However, in all cases, education and preparedness (or the lack thereof) appeared to significantly influence uptake of CCM. Organizations that made prior investments in CCM technologies experienced greater acceptance in the face of changing demands. Training in emerging technologies is a key competency in supporting audit operations in changing environments.Research limitations/implicationsAs the study was conducted with a small sample of cases, findings cannot be extrapolated nor generalized beyond the case study organizations.Practical implicationsThis study found that several factors limit adoption, exploitation and further development of CCM technologies, such as lack of top management support, acceptance of CCM technologies and suitable education and training of internal audit staff.Originality/valueThis study addresses the issue of the value that CCM offers organizations and whether it is a silver bullet that the internal audit profession needs, particularly when physical access to organizations may be restricted. The COVID-19 pandemic placed considerable focus on digital access. Better IT systems and more data will allow organizations to better support employees, inform strategic and financial decisions and engage stakeholders. During the recovery phase, leveraging investments in CCM technologies will contribute to internal audits’ ability to help clients to manage organizational risk.

Utilizing Fuzzy AHP in the Evaluation of Barriers to Blockchain Implementation in Reverse Logistics

Digital technologies like blockchain, the Internet of Things, and smart warehouses have been developed due to the fourth industrial revolution, or “Industry 4.0.” Any business’ supply chain includes several stakeholders, including manufacturers, distributors, suppliers, and final consumers. The demand for firms to utilize these technologies to gain competitive advantages has intensified in the modern world due to rising worldwide rivalry. Additionally, the adoption of blockchain technology, in particular, can have a huge impact on a company’s reverse logistics, accelerating processes by decentralizing, tracking, and overseeing the delivery of items to final consumers. The goal of this study is to pinpoint those significant obstacles because several must be overcome for blockchain technology to be successfully implemented in reverse logistics. This study identified 16 impediments to the adoption of blockchain technology after a thorough analysis of the literature and expert opinion. The fuzzy AHP approach was used in this study to rank those barriers as this approach helps to address the complexity and uncertainty associated with decision-making in supply chain management and provides a more robust and reliable ranking of the barriers to blockchain adoption. A case study of Pakistan’s e-commerce industry was carried out. The results show that the high installation cost, stakeholders’ resistance to the blockchain, and the lack of top-management support are the critical success factors in blockchain adoption. From an industrial perspective, the study highlights the need for businesses to carefully evaluate the potential benefits and costs of adopting blockchain technology. It also underscores the importance of addressing the barriers to adoption to ensure successful implementation. By doing so, businesses can enhance their supply chain management and improve their overall competitiveness.

Client Briefing for Introducing Value Management to Establish Daycare Center Guidelines for the Republic of Korea

Daycare centers are the first spaces where children develop social relationships and enhance their senses through public education. Despite its significance, marginal guidelines are provided for the design of centers in the Republic of Korea (ROK); thus, clients have different perceptions of the priority of functions. To bridge these gaps, in this study, guideline for daycare center planning were established by applying value management (VM), rarely introduced in the ROK. First, importance-performance analysis was conducted to identify the gap between the ideal and status of daycare centers based on the developed framework. The analysis results explain the attitude toward risk perception of end-users and construction practitioners. The VM workshop process was then executed thoroughly, and diverse perceptions of risk factors for each space in the daycare center were moderated to propose a sample drawing and guideline. Compared with existing drawings, the room arrangement was improved for utilization and safety, and materials were developed to increase eco-friendliness and safety. The introduction of VM to establish daycare center guidelines suggested that continuous communication to coordinate perceptions supports the integration of stakeholder opinions based on the required space with reduced risks. The unification of the overall goal with a reasonable solution could be identified through the VM process. However, the lack of top management support and inexperience in VM are hindrances to overcome in the context of the ROK. Therefore, the encouragement of clients’ participation actively and systematically in the VM process by establishing governance is necessary to increase user satisfaction and outputs.

Critical Failure Factors in ERP Implementation: A Systematic Literature Review

It has been more than two decades of experience adopting and implementing enterprise resource planning (ERP) systems in business. However, the success of these systems remains debatable. The failure rate of ERP systems is relatively high, despite the fact that success stories of ERPs are recorded in earlier research studies. The main purpose of this study is to identify and assess the degree of ERP implementation failure factors encountered by organisations and confirm which is significant in various countries. A systematic literature review was performed, considering research studies published between 2000 to 2022 for this purpose. This study critically reviewed 55 relevant articles published in reputable journals. The systematic literature review identified 35 failure factors categorised as the most critical based on their occurrence in past studies. The top five failure factors included lack of top management support, Inadequate education and training, the mismatch between the system and business strategies, lack of project management performers, and users unwilling to use the ERP system. According to the country-wise evaluation, "Lack of top management support" is a critical failure factor of the ERP implementation for all clusters. However, the more frequent impact for Asian countries, with a moderate impact for European countries and less for North American countries. Also, "Inadequate education and training" is a major Critical failure factor for Asian and North American countries during ERP implementation projects.This is the first comprehensive systematic review attempted to identify the Critical failure factor during the implementation of ERP systems.

Challenges of implementing management accounting innovations: Evidence from the field

This study investigates the challenges of implementing innovative management accounting techniques, referred to as strategic management accounting (SMA), the interrelationship among the challenges and the impact of the challenges on SMA usage intensity. From the analysis of survey data obtained from listed manufacturing companies in Nigeria, the result supports the conclusion that SMA implementation challenges are interrelated. However, lack of top management support and low awareness/lack of knowledge are contributory to most of the implementation challenges. The challenges discouraging the intensive use of SMA are the perception that SMA implementation is unnecessary as strategy issues are already integrated in other functions within the organization, high implementation cost and problems relating to information flow between departments within the organization. The current study contributes to knowledge in the sense that it is the first (to the researchers’ knowledge) to examine specifically the interrelationship among SMA implementation challenges in the Nigerian context, thereby drawing attention to the need to consider the challenges to embracing management accounting innovations holistically. Knowledge of SMA implementation challenges could help explain the low adoption rate of SMA in developing countries. Such knowledge might be helpful in providing a robust response to the challenges of implementing management accounting innovations.

An analysis of knowledge management practices at lilongwe university of agriculture and natural resources, Malawi

Knowledge management constitutes all the processes in which knowledge assets are mobilised to create value for an organisation. Knowledge is derived from information, which is processed data. In universities, knowledge is generated through research. The current study targeted academic and senior administrative staff at Lilongwe University of Agriculture and Natural Resources (LUANAR). It was underpinned by the Socialisation Externalisation Combination and Internalisation (SECI) Knowledge Creation Model. Using a mixed-method approach, a survey and case study designs were used to collect data while a census was used to get a sample of 173. Quantitative data were analysed using the Statistical Package for Social Sciences (SPSS) and qualitative data were analysed thematically. Findings of the study revealed that LUANAR, Bunda Campus creates theses, dissertations, emails, memos, policies and minutes as the main types of explicit knowledge while expertise, skills and experiences as the main types of tacit knowledge. However, the curation of plant and animal specimens was identified as a special type of knowledge the University creates. The knowledge is mainly shared through emails and meetings which enhance research, teaching and facilitate learning, help in the curriculum development process and improve decision-making. On the other hand, the study unveiled that inadequate awareness about the importance of knowledge management, lack of top management support, lack of knowledge management policy and lack of knowledge management advocate/champion impede the knowledge management practices. Therefore, the study recommends that top management should initially identify a knowledge management advocate/champion to extensively conduct knowledge management awareness and drive the knowledge management agenda at the institution. The knowledge management champion should also initiate the development of a knowledge management policy and the establishment of a knowledge management unit to coordinate knowledge management activities.

Collaborative Project Procurement in the Construction Industry: Investigating the Drivers and Barriers in Malaysia

The traditional construction procurement approach engenders adversarial attitudes and the pursuit of individual organisation’s gain has led to inefficiencies and poor project management. Previous studies suggest collaborative working in the construction supply chain may produce better outcomes. This article examines the drivers and barriers to embracing collaborative procurement practices pertinent to the construction industry in the developing world; using Malaysia as a base of the study. Drawing on an empirical survey involving construction professionals (contractors, consultants and clients), the significance of the drivers and barriers are prioritised based on mean scores. The most significant drivers are better quality outcome, better cost control, better time control, effective problem solving and increased client satisfaction. As for the barriers, resistance to change current way of working, communication problem, incompatible personalities and organisational cultures, lack of top management support, and inadequate training and guidance rank the highest. Next, Kruskal- Wallis tests were selected to compare the results given by the three groups of respondents. All the drivers are homogeneously perceived except for “long-term relationship”. Homogeneous perceptions are observed for all drivers. Results from this study are expected to benefit both construction practitioners and researchers in the exploration, planning and implementation of collaboration-based project procurement arrangements.

Obstacles in adopting Lean Thinking at the Driver and Vehicle Licensing Authority in Ghana

The Lean Thinking ideology has established tools and techniques needed to reduce non-value-added activities such as waiting time, overproduction, transportation, motion, inventory and defects within an organization’s value stream. Numerous organizations across the world have applied Lean Thinking and have attained vast benefits. This research examined the obstacles or barriers to Lean implementation at the Driver and Vehicle Licensing Authority (DVLA) in Ghana. The research used the concurrent mixed methods research design. A total of  clients of DVLA were sampled for the study using a simple random sampling approach. The data analysis for the study was grounded on the standardized Z-test and thematic analysis. The results from the study revealed that lack of top management support, consulting cost in Lean, stringent requirements and approval, lack of knowledge in Lean, and lack of government support for research and collaboration in Lean were the barriers in the Lean implementation process. It was therefore recommended that management and employees of DVLA should focus on identifying and eliminating the obstacles in Lean implementation which affect their operations.